Refund Policy

  1. Studentfy maintains the right to add, modify or remove these articles at any given time without the obligation to notify the users in advance. It is solely the user’s responsibility to read and understand these articles before placing an order. Failure to do so does not ground for a partial or full return by default. By purchasing a product on our platform, you agree to this condition.
  2. All our trips are organized by registered travel agencies such as BarcelonaTrips and Estiber and brought to you by Studentfy (CIF: B66611229). Studentfy does not organize the trips but only uses its platform to advertise its partners’ trips. As a result, we have very little or no say in making refunds on our own. It is the organizer’s discretion to agree to a refund or not. By purchasing a product on our platform, you agree to this condition.
  3. Tardiness: Every trip has its own meeting points and time which are included in the itinerary and the trip information on the website. All travelers are highly encouraged to be on time. You may not be entitled to a partial or full refund if you show up late. The organizers are under no obligation to wait for the late travelers. If you miss the bus, you should contact us immediately, but that by itself, does not guarantee a refund. Missing a bus simply because you were late (for any reason) does not constitute a ground for a refund. By purchasing a trip on our platform, you agree to this condition.
  4. If you purchase a trip but inform us that you would like to cancel your ticket less than 48 hours before the trip begins, you will not be entitled to a refund. The only solution in such case would be to find a replacement to go in your place. If you find a replacement, you will need to inform us in advance so that we change the information you have provided. By purchasing a product on our platform, you agree to this condition.
  5. Before purchasing any product on our website, the users are highly encouraged to read the Refund Policy. All users are required to tick the check box that they have read and agreed with our Refund Policy. It is not possible to purchase a product without ticking the box first. By placing an order on our platform, you agree that you have read, understood and agreed with these conditions.
  6. At times, an event may be cancelled, the date changed or any other major changes made to the event by the team or the Promoter for a variety of reasons. Please contact us for specific indications in this regard. Once a ticket has been purchased, the amount may not be refunded or changed, except in circumstances stipulated in current legislation. Not being able to attend an event (e.g. because of changing mind, or sudden sickness, or making a mistake in purchasing the ticket(s)) shall not constitute grounds for a refund. Users are not entitled to exercise the right to withdrawal or termination in accordance with applicable regulations on consumer affairs and retail trading. By purchasing a product on our platform, you agree to this condition.
  7. Cancellation: If an event is cancelled (not the same as a change of date), you will be offered a full refund for the sales price of your ticket(s), including administration costs for each ticket. If an event takes place over a number of days (such as a multiple-day trip) and one or more days are cancelled (but not the entire event over all planned days), a partial refund may apply solely to the day(s) for which the event was effectively cancelled. As a distributor, Studentfy cannot make a decision on refunding without the organizer’s confirmation. If the event is organized by any party other than Studentfy, the decision to refund a customer or not solely depends on the organizer of the event and not Studentfy. By purchasing a product on Studentfy, you agree to this condition.
  8. 30-Day Money-Back Guarantee: All the purchasers of the Studentfy Membership Card are entitled to a 30-day money-back guarantee. The 30-day period begins from the day the card is purchased. The customer needs to contact us within a 30-day period after purchasing the card. The card has to be returned to us prior to issuing the refund.
  9. Studentfy Membership card: All the users have the option to pick the option that they have the Studentfy membership card to enjoy the discount to receive a discount. By picking this option, you confirm that you do have the membership card. Picking the option purposefully only to receive a discount without having a valid Studentfy Membership Card is a violation of our Terms and Conditions and in case of detection, we may refuse to accept the customer’s order if he/she refuses to pay the difference. In such case, either the customer will have to cover the extra difference or we would refund the full amount and remove your order. By purchasing a product on Studentfy, you agree to this condition.
  10. Unless specified otherwise for a specific event, if the date of an event is changed, you will be offered slots (whenever available) for the same value as those reserved in your original tickets. If you are unable to attend the event on the new date, you will be offered a refund for the sales price of your ticket(s), including administration costs for each ticket. You should inform us if you are unable to attend the event on the new date within the deadline we stipulate; otherwise, we may confirm your reservation for the new date and you will not be entitled to demand a refund.
  11. If an event such as a trip undergoes major alterations, you can choose to either confirm your order for the altered event or request a refund (for the sales price of your ticket(s), including administration costs for each ticket) within the period we have stipulated. If an event undergoes major alterations and you do not agree to the new plan or cannot attend for any reason, you will be entitled to a full refund. If you do not inform us of your decision, we may confirm your order for the altered event and you will not be entitled to demand a refund. A “major alteration” is a change which, according to our reasonable judgment and that of the Promoter, causes the event to differ greatly from that which the ticket buyer generally and reasonably expected. This includes but not limited to, changing the date of the event, changing the meeting point the very last minute that is greatly far from the original one, or the entire schedule of the event. In such cases, it is up to Studentfy to decide whether a refund should be given or not if the event is organized and managed by Studentfy and if not, it is up to the organizer of the event to make a such decision. By purchasing a trip on Studentfy, you agree to this condition.
  12. At times, an event might get cancelled but not be taken off our website immediately. If you buy an event or product that has been cancelled but still available for purchase on our website, we will inform you as soon as possible and you shall receive a full refund. We do our best to update the website as soon as possible and keep all the information accurate and updated, however, there may be times that it is not possible to update the website immediately. By purchasing a trip on Studentfy, you agree to this condition.
  13. We use Sabadell’s platform to refund the clients. All customers will receive an email/Whatsapp message immediately after we have refunded them. However, the amount may not appear in your account for up to 10 days. The time it takes for the amount to show up in your account is completely out of our control and it depends on the paypment platform and your bank and the regulations. If you have not received the amount 10 days after the email confirming that you have been refunded, please contact your local bank.
  14. Studentfy and its partners withhold the right to change these Refund Policies at any moment. By purchasing a product , you confirm that you have read our Refund Policy and that you completely agree with it.
  15. These General Terms and Conditions of Purchase do not and shall not affect your legal rights as a consumer. For further information about your legal rights, please contact the Spanish Consumer Affairs, Food Safety and Nutrition Agency (AECOSAN).
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